Frequently Asked Questions
Everything you need to know about styling and securing your home with Dibleys.
What is the standard shipping timeframe for furniture items?
Most in-stock furniture and home decor items are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days.
Do you offer white-glove delivery and assembly?
Yes, for larger furniture pieces, we offer a white-glove delivery service at checkout which includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order status by logging into your Dibleys account and visiting the 'Order History' section.
Are your wood products sustainably sourced?
At Dibleys, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.